Public Abstract

Patients are facing excessive wait times at hospitals, especially within Emergency Departments. Long wait times expose patients to unnecessary risks, and are very costly to hospitals. In addition, a number of governmental and medical guidelines impose limits on patient wait times. This has prompted hospitals to explore technologies that can enhance patients flow and reduce wait times.

This research aims to address patients wait time issues by deploying a Care Process Management system (CPM) that models and monitor clinical pathways as a process model. The proposed approach provides real time dashboards where hospital administrators can view current patient states and can predict when a patient wait time will exceed a specified limit. This enables the administrator to take corrective action in a timely manner to address the cause of the delay.

When completed, such a system will improve patient safety, reduce wait times, enhance patient satisfaction, and maximize resource utilization